The following discloses our information gathering and dissemination practices for the raintreeEMD.com website. Please note that when you access any external links, they may have different privacy policies specific to those sites. We encourage you to read all applicable privacy policies.
As an organization that collects, uses and discloses personal information, Raintree Financial Solutions is subject to the federal Personal Information Protection and Electronic Document Act (or by similar laws in the provinces of Alberta, British Columbia and Québec), effective January 1st, 2004. In complying with these laws, it is important that Raintree Financial Solutions provide you with information so that you may fully understand the purposes for which your personal information is collected.
What Personal Information Do We Gather From Those Who Visit Our Site?
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose, and information that we automatically collect as you browse our website.
Information You Voluntarily Submit.
We collect and store any information you enter on our website, or provide to us in offline contacts we have with you. Information is collected from visitors to the website in the following areas:
- Email Forms – If you use our email forms, we will generally ask you to provide contact information.
- Surveys – At times, you may be asked to complete survey questions that appear on the website.
Information Collected and Stored Automatically
When you browse our website, you and your web browser may also transmit information that we automatically collect. We do log your IP address (the Internet address of your computer), the web pages you visit and the time of your visit, and other click-stream data. This information may be combined with other personal information you have provided. The only other type of information automatically provided to us is the type of computer, operating system and browser you are using. This information is provided by your browser, which we us to improve the performance of our site.
We may also place small data files, called “cookies,” in the browser file of your computer’s hard drive. These cookies automatically identify your browser to our server whenever you interact with the website. We use the cookies to record website statistics. Most browsers automatically accept the cookies, but you usually can change your browser setting to prevent the acceptance of cookies. Certain web pages may not function properly if you choose not to accept cookies.
How We Use Your Personal Information
We use your personal information to communicate with you, if and when necessary, in connection with your use of our website, to respond to your questions, or to send you material and information you request. We may use your information to:
- Consider your suggestions
- Possibly respond directly to you for clarification
- Process your request for materials if you make one
- Try to and answer your questions if you ask them
We may also use your website information in order to help diagnose problems with our site. We may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve our site to better serve our customers. We use your IP address to help diagnose problems with our servers, and to administer our website. Your IP address is used to help identify you to gather broad demographic information.
Information Given via Conversation, Direct Email or Through the Investment Process
Over the course of your relationship with Raintree Financial Solutions and your Private Wealth Advisor, personal information will be collected in order to administer your account. This information typically includes your financial information, net worth, income and investment objectives, in addition to your current investments, banking information and your social insurance number.
Purposes of Collection
Information of a personal nature allows us to meet our regulatory duty to “know our client” and act in your best interests in recommending the purchase or sale of investments on your behalf. It also allows us to report to you and administer your account in a manner that complies with regulations.
Disclosing Your Personal Information To Others
Raintree Financial Solutions respects your privacy. We protect your personal information and adhere to all privacy regulations. We do not rent, sell, or trade our mailing lists. The information you provide will be used to deliver services and to keep you informed and up to date on the activities of Raintree Financial Solutions.
At times, Raintree Financial Solutions may be required to provide this information to investment manufacturers and trust companies as well as securities and other regulators or law enforcement agencies. In particular, Raintree Financial Solutions is regulated by various securities commissions in Canada. These regulators may require access to the personal information of current and former clients, employees, agents, directors, officers, partners and others that has been collected or used by Raintree Financial Solutions. Regulators collect, use or disclose such personal information for regulatory purposes, including:
- Surveillance of trading-related activity,
- Sales and financial compliance review and other regulatory audits,
- Investigation of potential regulatory and statutory violations,
- Regulatory databases,
- Enforcement or disciplinary proceedings,
- Information-sharing with securities regulatory authorities, regulated Marketplaces and law enforcement agencies in any jurisdiction in connection with any of the above.
Please note: Raintree Financial Solutions must decline to accept or administer an account if you do not consent to collection, use or disclosure of personal information for these purposes. Therefore, by maintaining your account with Raintree Financial Solutions, you have impliedly consented to our collecting, using and disclosing your personal information in the limited manner described above.
Since we are committed to your privacy and security, we have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online and through more direct contact. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk.
The activation of certain links on this website may, under certain circumstances, cause the user to leave the Raintree Financial Solutions website. Raintree Financial Solutions has not reviewed all the sites linked to the Raintree Financial Solutions website and accepts no responsibility for the contents thereof or for any products, services or other offers available on them. The inclusion of a link does not imply endorsement by Raintree Financial Solutions. This also applies to websites that offer links to the Raintree Financial Solutions website. Furthermore, explicit prior authorization must always be obtained for a link leading from an external website to the
Raintree Financial Solutions website.
Your Private Wealth Advisor’s Outside Businesses Activites
In representing Raintree Financial Solutions in providing recommendations to you for the purchase and sale of investments, your Private Wealth Advisor is acting on behalf of Raintree Financial Solutions. However, your Private Wealth Advisor may also be licensed to sell other products or services that are not the business of Raintree Financial Solutions and are not supervised by Raintree. Should they do so, your Private Wealth Advisor will communicate with you directly regarding any additional use or disclosure of your personal information.
If you wish to review or make changes to your personal information you may do so by making a written request to Privacy Officer, Raintree Financial Solutions: Westgate Business Park, 10243 – 178 Street Edmonton, AB T5S 1M3.